Warranty policy

  1. Warranty. A twelve (12) month warranty will be provided for certain purchased products against defects that occur after purchase and a twenty-four (24) month warranty for all Electronic (defined herein) products that are sold to buyers in the Kingdom of Saudi Arabia ("KSA"). A six (6) month warranty (maximum) will apply to selected refurbished products. The warranty is not applicable to cases other than defects in material, design and workmanship. Warranty obligations are limited to repair of defective product or replacement of the defective part, or replacement or refund according to market price of the product itself (such decision at the product seller’s discretion). Not all products are covered by the warranty, always check the product listing to know if it includes warranty benefits.
  2. Authorized Service Centres. On selected products and in instances where we are considered the seller, warranty repairs will be carried out by authorized service centres. In instances where products are bought through a seller that is not us, the terms of the respective seller’s warranty will apply. Please refer to our 
  3. Warranty policy 
  4. for more details.
    Product CategoryProduct TypesMax. Repair TimeMax. Number of Repairs before Replacement/RefundAction if Repair Not Possible/ Max. Number of Repairs Completed

    Electronics

    Mobiles

    14 days from reception in our repair centre

    3

    Replacement if available, otherwise refund

    Laptops / Tablets

    14 days from reception in our repair centre

    3

    Replacement if available, otherwise refund

    Cameras

    14 days from reception in our repair centre

    3

    Replacement if available, otherwise refund

    Audio/Video

    14 days from reception in our repair centre

    3

    Replacement if available, otherwise refund

    Appliances

    14 days from reception in our repair centre

    3

    Replacement if available, otherwise refund

    Electronic Accessories

    14 days from reception in our repair centre

    3

    Replacement if available, otherwise refund

    Video Games (Consoles)

    14 days from reception in our repair centre

    3

    Replacement if available, otherwise refund

    Fashion

    Watches

    14 days from reception in our repair centre

    3

    Replacement if available, otherwise refund

    Toys, Kids & Baby

    Baby Gear

    14 days from reception in our repair centre

    3

    Replacement if available, otherwise refund

    Toys

    14 days from reception in our repair centre

    3

    Replacement if available, otherwise refund

    Sports & Outdoors

    Fitness Equipment

    14 days from reception in our repair centre

    3

    Replacement if available, otherwise refund

    Health & Beauty

    Electric Personal Care

    14 days from reception in our repair centre

    3

    Replacement if available, otherwise refund

  5. Warranty Period. Repair or replacement under the terms of this warranty does not provide right to extension or renewal of the warranty period. Warranty terms are in accordance with your device manufacturer. For more details about specific terms of the warranty for your device, please visit the support page of your product.
  6. Warranty Not Applicable. The warranty does not apply in the following circumstances:
    1. if a repair has been attempted by any service centre not authorized by the product seller; physical damage i.e. product presenting clear signs of damage like broken screens, heavy dents, bent products, that can prevent a product from functioning properly; liquid damage i.e. any situation involving the submersion or splashing of an electronic device in any liquid/or when water indicator (if any inside the device) changes colour;
    2. original software alteration or modification (e.g. “root” for Android devices or “jailbreak” for Apple devices);
    3. if there has been use of non-original accessories with your purchased product;
    4. if the serial number is removed from the product;
    5. for maintenance and periodic checks of purchased products;
    6. for replacement of consumables (e.g. batteries, light bulbs, fuses, headphones or printer ink);
    7. where there has been abuse or misuse of the product e.g. by not using it for its intended purpose or not in accordance with manufacturer’s instructions on usage and maintenance;
    8. where there has been damage of a product’s battery caused by overcharging, failure to use in accordance with the specific instructions of core outlined in product user manual or where charged by chargers other than those approved by manufacturer; and
    9. if any of the seals on the battery enclosure or cells are broken or show evidence of tampering.
  7. Warranty Claim. You may contact us through email support@ajeebghareeb.com , social media or live chat on the Site, or by calling our call centre on 0534994940 KSA).